Shipping & Return Policy

Shipping Policy:

At Salaar (Sagun Enterprises), we strive to provide our customers with a seamless and reliable shopping experience for all their ink and toner needs. Our shipping policy is designed to ensure timely delivery and customer satisfaction. Please review the following details regarding our shipping procedures:

1. Order Processing:
   • All orders are processed within 1-2 business days (Monday to Friday, excluding holidays) from the date of purchase. We make every effort to dispatch your order as swiftly as possible.
2. Shipping Methods:
   • We partner with reputable courier services to ensure the safe and efficient delivery of your products. The available shipping options will be presented during the checkout process, allowing you to choose the one that best suits your needs.
3. Shipping Times:
   • Shipping times may vary depending on your location and the shipping method chosen. Typically, orders are delivered within 3-7 business days.
4. Shipping Costs:
   • Shipping charges are calculated based on the weight, dimensions, and shipping method chosen during checkout. We strive to offer competitive shipping rates to provide our customers with the best value for their purchases.
5. Order Tracking:
   • Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimated delivery date.
6. Shipping Restrictions:
   • Some locations may have shipping restrictions due to local regulations or logistical challenges. If your delivery address falls within such an area, we will notify you and explore potential alternatives.

Return Policy:

At Salaar (Sagun Enterprises), we are committed to ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process easy and hassle-free. Please take note of the following guidelines regarding returns:

1. Eligibility for Returns:
   • To be eligible for a return, the product must be in its original condition, unopened, and unused. Ink cartridges and toners should be in their original packaging with the seals intact.
2. Return Period:
   • You may initiate a return within 3 days from the date of purchase. Beyond this period, we regret that we cannot accept returns.
3. Return Process:
   • To initiate a return, please contact our customer support team via email or phone. They will guide you through the return process and provide you with the necessary instructions and a return shipping label, if applicable.
4. Return Shipping:
   • If the return is due to our error or a defective product, we will cover the return shipping costs. However, if the return is due to a change of mind or non-defective product, the customer will be responsible for the return shipping fees.
5. Refunds and Processing:
   • Once we receive the returned item and verify its condition, we will process the refund using the original payment method. Please allow 5-7 business days for the refund to appear in your account.
6. Exchanges:
   • If you wish to exchange an item for another one, please contact our customer support team, and they will assist you in making the necessary arrangements.
   • If customer receives damaged or defective material the warranty is directly by manufacturer Salaar (Sagun Enterprises) is not responsible for such reason.

Contact Information:

If you have any questions or concerns regarding our Shipping & Return Policy, please feel free to reach out to our customer support team:

• Email: support@salaar.in
• Phone: +91 887 914 1500

Our dedicated team is available during business hours to assist you and ensure that your shopping experience with Salaar (Sagun Enterprises) is nothing short of exceptional.